How Do I Manage My Lufthansa Booking?

Lufthansa's manage my booking service lets you view your reservation, make eligible flight changes, select or change seats, add services, check in, and handle certain cancellations or refunds online. Lufthansa says you can access your booking using your booking code and manage many trip details without contacting customer service.

• Lufthansa – Manage Your Booking

What You Need to Manage Your Booking

Usually, you will need:

• Booking reference/code - Lufthansa describes it as a 6-character combination of letters and numbers.
• Passenger's last name as shown on the reservation.
• Alternatively, some Lufthansa services can be accessed through your Travel ID account.

Your booking code can normally be found in your Lufthansa booking confirmation email.

How to Access Your Lufthansa Booking?

Step 1: Open Lufthansa's website

Go to the official Lufthansa website and select Manage or My bookings: Lufthansa Manage Booking

Step 2: Enter your booking information

Enter your:

• Booking code
• Last name

Then submit the information to retrieve your reservation. Lufthansa's booking-management system allows you to see the current status of your reservation and access available services.

Step 3: Select the service you need

Depending on your booking and fare conditions, you may see options such as:

• Change/rebook flight
• Change travel date or time
• Select or change a seat
• Add baggage
• Add other travel services
• Check in
• View your itinerary
• Access your boarding pass
• Cancel an eligible booking
• Request a refund
• Download a passenger receipt

The options displayed can vary according to the ticket, route, operating airline and booking conditions.

How to Change a Lufthansa Flight?

If your travel plans have changed, Lufthansa allows eligible passengers to make flight changes through Manage My Booking.

Generally:

• Open Manage My Booking.
• Enter your booking reference and surname.
• Select the flight you want to change.
• Choose the new date, time or available flight.
• Review any applicable change fee and fare difference.
• Confirm the change.
• Save the updated booking confirmation.

Lufthansa states that whether you can rebook online depends on your fare conditions and booking details.

Important

A flight change can involve:

• A change/rebooking fee
• Difference between the original fare and new fare
• Additional service charges

The exact amount depends on the fare rules and the new flight selected.

How to Change Your Lufthansa Seat?

You can use My Bookings to select or change your seat, subject to availability. Possible seat categories can include:

• Window
• Aisle
• Standard seats
• Seats closer to the front
• Extra-legroom seats

Some seats or fare types may require an additional payment. Lufthansa notes that moving to a higher seat category can require payment of the price difference. If your flight is rebooked because of an operational change, Lufthansa may try to provide the same seat category, although the exact seat number can change.

How to Cancel a Lufthansa Booking?

Eligible Lufthansa bookings can be cancelled online through My Bookings. Lufthansa states that online cancellation/refund availability depends on the ticket's fare conditions. The refund amount can depend on:

• Fare rules
• Whether portions of the ticket have already been used
• Taxes and fees
• Payment method
• Applicable cancellation conditions

Lufthansa says eligible bookings can be cancelled and a refund requested online up to 2 hours before the beginning of the journey. Therefore, don't assume that every Lufthansa ticket is fully refundable simply because the booking appears in Manage My Booking.

What Happens If Lufthansa Cancels Your Flight?

If Lufthansa cancels your flight, the online rebooking process can show available alternatives. According to Lufthansa, when a flight is cancelled, passengers can review alternative flights and select an available option. Lufthansa states that rebooking to another available flight following a cancellation is free of charge. Depending on the situation, you may also have an option to request a refund if you don't want to take the available alternative.

Can I Manage a Lufthansa Booking Made Through a Travel Agent?

This depends on how the ticket was issued and the type of change you want to make. Some bookings made through a travel agency or third-party platform cannot be modified directly online. Lufthansa advises that such passengers may need to contact the travel agent or relevant partner airline. This is particularly important if you purchased the ticket through an online travel agency rather than directly from Lufthansa.

Lufthansa Check-In Through Manage Booking

Lufthansa also provides online check-in. Its digital-services information says online check-in can generally be completed from 30 hours before departure, although the applicable timing can depend on the journey.

During the check-in process, you may be able to:

• Confirm your flight
• Select/change an available seat
• Obtain your boarding pass
• Review travel details

Lufthansa Mobile App

The Lufthansa app can also be used to manage your trip. Lufthansa describes the app as a travel companion that provides access to services from booking through arrival, including boarding passes and seat reservations. A Travel ID can also provide access to Lufthansa Group services and allow you to manage bookings and personal details from one account.

Lufthansa Booking Help

If the online system doesn't allow you to make the required change, Lufthansa provides a Service Centre and Chat Assistant for booking-related assistance: Lufthansa Help & Contact