How Do I Contact Qantas Airways in Australia?
If you need help with a Qantas Airways booking, flight change, cancellation, baggage issue, flight status, Frequent Flyer account, or special assistance, Qantas provides several contact options for customers in Australia.
Qantas Airways Australia Phone Number
- For general customer service and immediate assistance within Australia, Qantas lists: 13 13 13
- Qantas currently lists 13 13 13 as its Australian customer-service number, available 24 hours a day, 7 days a week.
If you are outside Australia, Qantas lists +61 2 9123 6000 for certain services such as travel-credit assistance, while contact numbers can vary by enquiry type.
What Can You Contact Qantas About?
You can contact Qantas for assistance with:
- New flight reservations
- Existing bookings
- Flight changes
- Cancellations
- Refunds and compensation
- Flight credits
- Delayed or cancelled flights
- Lost, delayed or damaged baggage
- Check-in and flight information
- Qantas Frequent Flyer
- Special assistance
- Accessibility requirements
- Complaints and feedback
Qantas also provides online self-service options for managing bookings, checking flight status and making eligible changes.
How to Contact Qantas About an Existing Booking?
Before contacting Qantas, have your six-character booking reference available. Qantas says this reference can be used to access a booking online and check or manage available options.
You should also have:
- Passenger's full name
- Booking reference
- Flight number
- Travel date
- Departure and arrival airports
- Ticket number, if available
- Frequent Flyer number, if relevant
Having these details ready can make it easier to locate your reservation.
How to Contact Qantas about a Cancelled Flight?
If Qantas cancels or significantly changes your flight, check your booking through the Qantas website or app for the latest information. Depending on the circumstances, Qantas may provide options for changing the booking or other forms of assistance. The applicable options depend on the particular disruption and booking. For some current travel disruptions, Qantas directs customers in Australia to 13 13 13 for assistance.
Qantas Baggage Contact
For lost, delayed or damaged baggage, Qantas provides dedicated baggage information and support through its Help section. If you have already reported a baggage problem, keep your baggage reference or report number available when contacting the airline. Qantas also provides online information for delayed, lost and damaged baggage.
Qantas Frequent Flyer Contact
Qantas customers can obtain assistance with Qantas Frequent Flyer membership, Points and Status Credits through the airline's dedicated customer-support channels. Qantas also states that Frequent Flyer members can track customer-care cases through the Qantas App using “Track my cases” in Help and Support.
How to Contact Qantas for Special Assistance?
Passengers who require specific assistance can arrange support when booking or contact Qantas by phone or through a travel agent. Qantas recommends providing information about your requirements as early as possible so appropriate arrangements can be made. Wheelchair assistance can also be requested online.
Frequently Asked Questions
How do I speak to someone at Qantas? 
You can speak to someone at Qantas by calling their main contact numbers based on your location or using their official Qantas Contact Us page.
Phone Numbers by Region
- USA and Canada: Call 1800 227 4500 (for direct customers and imminent departures, available 24/7).
- Australia (Frequent Flyer): Call 13 11 31.
- New Zealand: Call 0800 101 500.
- United Kingdom: Call 0845 7 747 100.
Tips for Calling
- Call-back service: If you call from Australia or New Zealand, you may be offered a call-back service so you do not have to wait on hold
- Third-party bookings: If you booked through a travel agency or third-party site, Qantas will ask you to contact them directly first.
- Fees: Keep in mind that booking or making changes through a contact center may incur a service fee compared to doing it online.
Is 131131 a Qantas number?
Yes, 13 11 31 is an official phone number for Qantas within Australia.
Details
- Purpose: It connects to the Qantas Frequent Flyer Member Support and the Qantas Club service center.
- Charges: Long-distance call charges may apply if you call from within Australia.
- General Bookings: If you need help with a general travel booking instead of Frequent Flyer queries, Qantas recommends calling 13 13 13.
How to get assistance with Qantas?
You can submit a request using the Mobility assistance request form if you need wheelchair or mobility aid support.
How to Request Assistance?
- Online Form: Use your booking reference and last name on the Mobility assistance request form to submit details.
- Timeline: Submit your request at least 48 hours before your flight to avoid delays.
- Other Needs: For medical, dietary, or inclusive services, check the Specific needs assistance page or contact Qantas directly.
Can I book flights with Qantas over the phone?
Yes, you can book flights over the phone through Qantas Contact Centres, but extra fees apply.
Important Details
- Booking Fees: Unlike bookings made directly on qantas.com, a service fee applies to new bookings made over the phone.
- Call-Back Service: If you call from Australia or New Zealand, you may be able to choose a call-back option instead of waiting on hold in the queue.
- Special Bookings: You can also call to arrange specific travel needs, family seating, or reward bookings.
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